The Grievance Procedure
Grievance procedures contain a series of steps.While contracts and
work rules differ in the number and specifics of these steps, here
is a common approach:
Step 1: Typically, this is a meeting — with
the immediate supervisor and the grievant participating —
to discuss the problem. Sometimes this is an informal step that
takes place before a written grievance is presented to management.
In other instances, the formal written grievance is initiated at
this step.
Steps 2 to 4: The written grievance, when it is
not satisfactorily resolved, can be appealed to progressively higher
stages of the management structure. (If not submitted at Step 1,
the written grievance is initiated at Step 2.) Typically, these
might include a department director, a division head and the agency
administrator. Arbitration: If the grievance is still not resolved,
the final step is a hearing with a professional arbitrator whose
decision is final and binding — if that is what is specified
in the contract.
Learn
the Grievance Procedures by downloading a pdf file from AFSCME
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